FAQ
Q- What kind of products does Wittypeek offer?
A-Wittypeek focuses on essential, practical items for weekend hikers who bring their dogs along — from comfy harnesses and dual water bottles to car seats and backpacks designed for both human and dog.
Q- Are your products only for hikers with dogs?
A-Yes. Every item we offer is carefully selected with both the hiker and their dog in mind—for comfort, safety, and practicality. It’s a smart gear kit for shared adventures.
Q- Can I use these products for urban walks or road trips with my dog?
A-Absolutely! While designed with hiking in mind, many of our items are perfect for city walks, short getaways, or car rides with your dog.
Q- How do I choose the right size for my dog?
A-Each product includes a detailed sizing guide. If you’re unsure, feel free to reach out — we’re happy to help you get the perfect fit.
Q- Where do you ship from, and which locations do you deliver to?
A-Our products ship from warehouses in the U.S. and Asia, depending on the item. We ship across the United States. Delivery estimates appear at checkout and in the product description.
Q- How long does delivery take?
A-Most orders arrive within 3 to 13 business days.
Q-What if my product arrives damaged or isn’t what I expected?
A-If your order arrives damaged or defective, please contact us within 14 days of delivery with photos, and we’ll work with the supplier to find a solution.
Please note that at this time, we do not offer refunds or exchanges for products returned due to personal preference or change of mind.
Q- How should I care for the products after outdoor use?
A-Most of our products are made with durable, easy-to-clean materials. We recommend hand-washing and air drying to extend their lifespan.
Q-Do you offer kits or bundles for beginners?
A-We’re working on it! Starter packs are coming soon — perfect for those just beginning their weekend adventures with their dogs.
Q- How can I reach the Wittypeek team?
A-Email us at support@wittypeek.com, message us through our social media, or use the contact form on our store [here](your contact page URL). We reply within 24 hours.
Q- Are your products tested for safety and durability?
A-Yes. We only source items that meet our quality standards for outdoor use and pet safety. We’re hikers too — we use what we sell.
Q-. Can I suggest a product you don’t carry yet?
A-We’d love that! If you’re missing something in your weekend hiking gear, send us a message. We’re always looking to expand based on real needs.
Q- What is your shipping policy?
A-We ship most orders within 1-3 business days. Delivery times typically range from 3 to 13 business days, depending on your location and the warehouse the item ships from.
Q-How can I track my order?
A-Once your order ships, you’ll receive a tracking number via email. You can use it to monitor your package through the courier’s website.
Q-. My order tracking says "Delivered" but I haven’t received my package. What should I do?
A-Please check with neighbors or your local post office first. If you still can’t find it, contact us so we can request delivery confirmation from the courier and assist you.
Q- Can I cancel or change my order after placing it?
A-Orders are processed quickly, so please contact us as soon as possible. If your order hasn’t shipped yet, we may be able to cancel or update it. Once shipped, changes or cancellations are not possible.
Q- Do you accept returns or refunds?
A-Currently, we do not accept returns or issue refunds for change of mind or personal preference. For damaged or defective items, please contact us within 14 days with photos so we can assist.
Q-What payment methods do you accept?
A-We accept major credit/debit cards and PayPal. All payments are processed securely.
Q- Is my personal information safe?
A-Yes. We respect your privacy and use industry-standard security measures to protect your data. Please see our Privacy Policy for details.
Q- How do I contact customer support?
A-You can email us at support@wittypeek.com or message us through our store contact form. We aim to respond within 24 hours on business days.
Q- Is it necessary to leave my phone number during Checkout?
A- No, it’s optional. We only ask for your phone number so the shipping carrier (like USPS) can contact you if there’s a delivery issue — for example, if they can’t find your address or need to arrange redelivery.
Q- How can I join the Wittypeek community?
A-Join our community of Wittypeekers by subscribing to our newsletter! Stay updated on new products, special offers, tips for hiking with your dog, and exclusive content. You can subscribe using the subscription form on our store’s homepage or footer.
Q- Should I create an account on the Wittypeek store?
A- Creating an account makes shopping faster and easier — you can track your orders and save your shipping details. Signing up is quick and optional, but we highly recommend it for the best shopping experience.
Q- Do you ship internationally?
A- We currently ship within the USA only, including all states and territories such as Hawaii, Alaska, and Puerto Rico. At this time, we do not offer shipping to military addresses or international locations outside the USA. Thank you for your understanding!